How can we help?
Support for KOP – Ke Ola Pono on iPhone and iPad.
Contact KOP support
info@hickoryandwillow.com
Include your KOP version, device model, and a short description of what happened. Please remove private information from screenshots.
iPhone and iPad synchronization
Use the same Apple Account on both devices with iCloud enabled for KOP. Open Profile & Settings to check the iCloud status. If records appear missing, keep KOP installed and contact support before resetting or deleting anything.
Schedule sharing
People shows who can see your schedule and whose schedule you can see. Hiding someone from the combined calendar only changes your view. Use Stop sharing my schedule to revoke their access, or Disconnect to remove access in both directions.
Health permissions
In Apple Health, open your profile, then Apps or Apps and Services, and choose KOP. Enable only the categories you want to use. Permission must be approved separately on each device. Health records use Apple Health’s own synchronization settings.
TestFlight updates
Install updates over the existing KOP app. Do not delete KOP to update it. If an invitation or update is unavailable, contact us with the message TestFlight displays.
Privacy and data requests
Read our privacy policy for details about storage, sharing, retention, and deletion. Email info@hickoryandwillow.com for help accessing, correcting, or deleting information.